Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return you can contact us at support@scruffypawsnutrition.com specifying the exact items and quantities needed for return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Our "hassle free" 30 money back policy only applies to ONCE to each customer. Customers who purchase then request refunds for the same item more than once are not eligible for a refund. This policy can be waived at our discretion.

To be eligible for a refund, the item but be returned unopened and in sellable condition. This policy can be waived at our discretion contact us at support@scruffypawsnutrition.com specifying the exact items and quantities needed for return.

You can always contact us for any return question at support@scruffypawsnutrition.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.